Terms and Conditions
This page sets out the rules that govern use of our platform and the relationship between you and us. It explains your responsibilities as an account holder, the eligibility criteria for play, how promotions are handled, and the steps we may take when a dispute or compliance review arises. By registering and using our services you agree to these terms and any updates we publish.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. Only one account is permitted per person unless we have agreed otherwise in writing. Keep your login credentials secure and do not share them. Notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, collusion, bonus abuse, or a breach of these terms.
Eligibility requirements
To open an account you must meet the minimum age requirement applicable in your location and be legally permitted to gamble. We restrict access where local law prohibits play. Providing false information, using a VPN to disguise your location, or attempting to register while ineligible may result in account suspension and forfeiture of balances.
Acceptable platform use
Our services are provided for lawful, personal use only. You must not use automated tools, scripts, or any process designed to manipulate outcomes or exploit system vulnerabilities. Chargeback requests, attempts to reverse legitimate transactions, or other forms of payment abuse will be treated as breaches and may lead to account closure and recovery action.
General bonus and promotion rules
Promotions, bonuses, and free spins are subject to specific terms published with each offer. Bonuses may carry wagering or playthrough requirements, contribution rates by game type, maximum bet limits during bonus play, and expiry periods. We require account verification before allowing withdrawals of bonus-related winnings. We reserve the right to refuse or reclaim bonuses where we reasonably suspect abuse or non-compliance with promotional terms.
Deposits and withdrawals
Verification and checks
We may require identity, address, and payment method verification before processing withdrawals. Documentation must be genuine and may include government ID and proof of address. We may place holds on withdrawals pending satisfactory verification or where further checks are necessary to meet our compliance obligations.
Processing and limits
Processing times and limits depend on the payment method you choose and any account tier or internal limits applied to your account. Fees, where applicable, will be disclosed at the time of transaction. We may apply daily, weekly, or monthly limits and may prioritise verified accounts when processing withdrawals.
Dispute resolution
If you have a complaint contact our support team and provide relevant details. We will investigate and respond in a timely manner. If a dispute cannot be resolved through our internal process, we may offer mediation or other independent dispute resolution options where available. Any legal action will be conducted in accordance with applicable law.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to you by email or account notice. Continued use of our services after a change constitutes acceptance of the revised terms. If you do not agree with an update you should stop using the service and close your account.
Responsible play
We promote responsible play and provide tools such as deposit limits, session reminders, time-outs, and self-exclusion. If you believe you have a gambling problem please use these tools or contact support for assistance and information about independent help organisations.