Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect the personal information we obtain when you register an account, place transactions or browse our site. We take your privacy seriously and describe below the types of data we collect, how we use it, who we share it with and the choices you have about your information.
Types of data we collect
We collect several categories of information to operate your account and provide services. This includes personal data, technical data, transactional records and activity information.
Personal data
Personal information includes your name, email address, date of birth, contact details, government-issued ID when verification is required, and payment details submitted for deposits and withdrawals. We collect only the information needed to verify identity, process payments and maintain account security.
Technical data
Technical data covers device identifiers, IP address, browser and operating system, device settings, cookies and other tracking signals, and log files. This information helps with site performance, fraud detection and security monitoring.
Transactional and activity data
We keep records of deposits, withdrawals, bets and play history, account balances and customer support interactions. We also track in-session activity such as pages visited and games played for operational and compliance purposes.
How we use information
We use your information to create and manage your account, process payments, confirm identity, prevent fraud and meet legal and regulatory requirements. We also use data to improve site functionality, provide customer support and send service-related communications. Marketing communications are sent only with your consent, and you can opt out at any time.
Data protection practices
We store data on secure servers and use industry-standard technical safeguards such as encryption and access controls to protect account and payment information. Access to personal data is restricted to authorised staff and service providers who need the information to perform their duties. We conduct regular reviews of our security measures and require third-party processors to follow contractual confidentiality and security obligations.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies for authentication, session management, analytics and personalised content. Most browsers allow you to block or delete cookies, but this may affect site functionality. You can manage cookie preferences through your browser or account settings where available.
User rights
You have rights to access, correct and request deletion of personal information we hold, to object to certain processing and to withdraw consent for marketing. Where applicable, you may request a copy of data in a usable format. We will verify requests to protect account security before acting.
Access, correction and deletion of data
To exercise these rights, contact us at [email protected] or use account settings if available. We will respond to requests and work with you to update or remove information as required. Certain records may be retained where necessary for legal, tax or fraud-prevention reasons.
Information sharing and third parties
We share data with payment processors, identity verification and fraud-prevention providers, analytics partners and other service providers that support our operations. We may also disclose information to comply with legal obligations or to protect our rights. Aggregated or anonymised data may be shared for analytical purposes without identifying individuals.
Privacy policy updates
We may update this policy from time to time to reflect operational changes. We will post the revised policy on our site and, where appropriate, notify you through your account. Please review this page periodically to stay informed about how we handle your information.