Our support team is ready to assist with questions about your account, withdrawals, deposits, technical concerns, or general feedback. If you need help with verification, bonus queries, gameplay issues or responsible gambling tools, contact us anytime through live chat, email or phone. We aim for quick, friendly responses and will guide you through account-related issues and technical troubleshooting to get you back to playing as soon as possible securely.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat and email, average 2-5 min response, verification help |
| General enquiries | [email protected], account questions and billing support, deposit queries |
| Affiliate enquiries | [email protected], partner sign-ups and tracking, commission reports |
| Phone | +1 416 253 7894, voice support, callback on request |
| Working hours | 24/7 chat/email; phone Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send explanations or documents. Please use a clear, concise subject line and include up-to-date contact details so we can respond quickly. Attaching relevant files and your account reference in the first message helps avoid delays and speeds up verification or troubleshooting.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple requests like account questions or payment checks are usually resolved fast, while complex issues such as KYC verification, disputed transactions, or technical investigations may take longer depending on their nature. We will keep you updated throughout the process.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to improve the site and make playing smoother. Every message is read by our team and carefully reviewed to help improve services, fix issues and refine the user experience. Your input directly shapes updates and new features, so please tell us what would make the site better.